Play to Your Strengths

Leaders — are you tossing and turning at night wondering what to do about conflicts in the office?

Then you might be dealing with talent differences. Talent differences can help you get things done or cause real problems. It's fireworks when individuals are at odds. Here are some actions you can take to recognize talent differences and help individuals play to their strengths.

1. Notice the conflict.

Say, "When you two work together, there's a lot of tension. I see the non-verbals in meetings and hear rumors about this conflict from others. What's going on?

2. Insist on change.

Let both parties know the situation can't continue. Insist on a change. Suggest a back up plan if tensions don't improve. Express your confidence the relationship can change. Let both sides know you expect new behaviors.

3. Listen to both sides.

Invite individuals to share their frustrations. Ask the waring parties to talk about the problem without you there. If necessary, join in to facilitate this conversation.

4. Invite solutions.

Ask each person, "What will it take for you to work successfully with this individual?" Encourage them to be specific. Clarify phrases like, "I just don't trust him or her." Keep asking, "What will it take for you to work successfully together?"

5. Offer to help.

Express your willingness to get involved. Ask, "What can I do to help you work this out? How can I support you?" If they offer ideas, follow up and support these suggestions.

Time-consuming conflicts continue if you avoid them. Put an end to undue angst in the office. Step in and take action.

Topics

• Resolving Conflicts